Updated August 25, 2026. Returns are accepted for defective and non-defective merchandise, and exchanges are also available under the conditions below.
Eligibility and 30-day request period
A request must be made within 30 days after delivery. Non-defective reasons may include a change of mind, personal preference, or selecting the wrong item. Damage, a defect, an incorrect shipment, missing components, or a material difference from the description also qualifies for review. Every return must be for new merchandise that remains unused and in its original condition, with the original packaging, tags, and included accessories.
How to request a mailed return
Send the order number, checkout email, and an explanation before mailing anything. For damage, defects, a wrong item, or missing components, photographs or video of the merchandise and packaging may be required. Do not mail an unauthorized return. The return method is by mail, and a free return label is included in the parcel.
Exchange, fees, and refund timing
Exchanges depend on available inventory. No restocking fee is charged. Once a refund is approved, it is sent to the original payment method and processed within 10 days; a bank or payment provider may need additional time to post it.
Contact
Email: huongvo652627@gmail.com
Mailing address: 965 Main St, Peoria, IL, 61602, US
Phone: (614) 825-3789