FAQ

Updated August 25, 2026. These answers cover nail polish, specialty finishes, manicure tools, and related accessories offered through this website.

Is shipping free, and how long does an order take?

Any free-shipping offer appears at checkout. Preparation generally takes 1–2 business days, followed by an estimated 2–4 business days in transit; neither estimate is a promise.

Can I return or exchange an item after changing my mind?

Yes. Within 30 days after delivery, request a mailed return or exchange for a change of mind, personal preference, or a wrong selection. Non-defective returns must be new, unused, in original condition, and include all original packaging, tags, and accessories. A free return label is included in the parcel, and there is no restocking fee.

What if the order is damaged, defective, incorrect, incomplete, or materially misdescribed?

Provide the order number, checkout email, explanation, and, when requested, photographs or video of the item and packaging. Obtain authorization before mailing a return. An exchange is subject to stock.

When is an approved refund processed?

It is returned to the original payment method and processed within 10 days after approval.

Which payment methods can I use?

No specific payment method is currently displayed as enabled. Use only a payment option actually presented by the secure checkout when one is available.

How can I ask for help?

Use the contact details below and include the relevant order or product information.

Are cookies, analytics, or advertising measurements used?

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